Privacy Policy
Luna Family Insurance
Effective date: September 25, 2026
This Privacy Policy explains how Luna Family Insurance ("we," "us," or "our") collects, uses, and shares information when you visit lunafamilyinsurance.com and our related sites, including events.lunafamilyinsurance.com, lutzprep.lunafamilyinsurance.com, tch.lunafamilyinsurance.com, floridapremierfc.lunafamilyinsurance.com, and moonlightmarket.lunafamilyinsurance.com (together, the "Sites"), or when you contact us.
Who we are
Luna Family Insurance, an Allstate Agency, is a local insurance agency serving the Tampa Bay area of Florida. Our owner and agent is Pablo Luna. You can reach us at 813-953-4760, PabloLuna@Allstate.com, or 6741 Land O Lakes Blvd, Land O Lakes, FL 34638.
Information we collect
Information you give us. Depending on the form you use, this may include:
- Name, email address, phone number, and ZIP code
- Street address (optional)
- The type of coverage you're interested in, your current insurer, and when your policy renews
- Number of vehicles and whether you own or rent your home
- How you heard about us and any notes you choose to write
- A friend's name and contact information, if you refer someone to us
- Appointment details, if you book a time with us
- Insurance declarations pages or similar documents you choose to upload
- Your consent choices (for example, permission to contact you or to request reports)
Information collected automatically. When you visit the Sites, we and our service providers collect information such as your IP address, browser and device type, pages viewed, the page you arrived on, the referring website, and campaign details from the link you clicked (such as UTM parameters and Facebook click IDs, called "fbclid").
Information from others. With your authorization, we may obtain driving records, claims history, and prior-insurance reports from consumer reporting agencies and insurance carriers to prepare accurate quotes. If you choose to share existing policy details through Canopy Connect, we receive the information you approve.
How we use your information
We use information to:
- Respond to questions, prepare quotes, and manage appointments
- Help you apply for, service, and renew coverage
- Contact you by phone, text, or email as you have authorized
- Follow up on referrals
- Understand how visitors use our Sites, measure our advertising, and show relevant ads
- Protect against fraud and misuse, and meet legal and regulatory obligations
Cookies and tracking technologies
Our Sites use cookies, pixels, and similar technologies to operate the site and measure how visitors use it and respond to our ads.
Meta Pixel and Conversions API. We use the Meta Pixel (from Meta Platforms, Inc., the company behind Facebook and Instagram) on our Sites. We also use Meta's Conversions API, which sends similar information directly from our servers to Meta. Together, these tools tell us things like which pages were viewed and whether a form was submitted or an appointment booked, so we can measure how well our ads work.
When you submit a form, we may send Meta your name, email address, phone number, and ZIP code in hashed (scrambled) form, along with page and event information. Meta uses hashed data to match activity to Meta accounts. We do not send Meta your uploaded documents, notes, current-insurer information, or other insurance details.
Retargeting and custom audiences. We may use this information to show our ads to people who have visited our Sites or contacted us ("retargeting"), and to create "custom audiences" or similar audiences on Meta's platforms. Meta's use of information is governed by Meta's own privacy policy.
Your options:
- Adjust how Meta uses data for ads at https://www.facebook.com/adpreferences.
- Opt out of interest-based advertising from participating companies at https://optout.aboutads.info.
- Block or delete cookies through your browser settings, or use a browser or extension that limits tracking.
How we share information
We do not sell your personal information. We share information only as described here:
- Insurance carriers — to obtain quotes and to place and service coverage you request.
- Service providers — companies that help us run our business, such as website hosting and database providers (including Lovable Cloud/Supabase and Cloudflare), email and communication providers, and scheduling tools.
- Canopy Connect — when you choose to use it to share your policy information with us.
- Meta — hashed contact information and page/event information for advertising measurement and audiences, as described above.
- Legal and safety — when required by law, regulation, or legal process, or to protect our rights, our clients, or others.
- Business changes — as part of a sale or transfer of our agency.
Phone, text (SMS), and email communications
If you check a consent box on our forms, you agree that Luna Family Insurance may contact you by phone call, text message, and email at the contact information you provide about your quote, coverage, and related services. These contacts may use automated technology. Consent is not a condition of purchasing any product or service. Message frequency varies. Message and data rates may apply.
You can opt out at any time:
- Text: Reply STOP to any message. Reply HELP for help.
- Email: Use the unsubscribe link in any marketing email.
- Phone: Tell us during a call or call 813-953-4760.
We do not share your mobile number or SMS consent with third parties for their own marketing purposes.
Insurance and financial privacy (GLBA)
As an insurance agency, we handle nonpublic personal information related to insurance products and services consistent with the Gramm-Leach-Bliley Act and other applicable federal and Florida financial privacy laws. Where required, we or the carrier will provide a separate privacy notice describing these practices.
Data retention
We keep personal information as long as needed for the purposes described in this policy, including servicing your coverage, and as required by insurance, tax, and other record-keeping laws. When information is no longer needed, we delete or de-identify it.
Security
We use reasonable administrative, technical, and physical safeguards to protect personal information, including trusted hosting providers and restricted access. No website or transmission is 100% secure, so please avoid sending sensitive information (such as Social Security numbers) through open text fields unless we ask for it through a secure method.
Children's privacy
Our Sites are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will delete it. Some event Sites relate to youth programs; any information about a child should be provided by a parent or guardian.
Your choices and rights
You may contact us to:
- Ask what personal information we have about you
- Correct or update your information
- Ask us to delete your information (subject to legal and insurance record-keeping requirements)
- Stop marketing communications
Depending on where you live, state privacy laws may give you additional rights. We will honor requests as required by the laws that apply to us. We may need to verify your identity before acting on a request, and we will not discriminate against you for making one.
Changes to this policy
We may update this policy and will post changes here with a new effective date.
Contact us
Luna Family Insurance
Pablo Luna, Owner/Agent
Phone: 813-953-4760
Email: PabloLuna@Allstate.com
Mail: 6741 Land O Lakes Blvd, Land O Lakes, FL 34638